Client Fulfillment Supervisor - JOBS IN UAE | LATEST JOBS IN DUBAI

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Tuesday, 1 October 2019

Client Fulfillment Supervisor

Job Description

Supervises the team and team member activities daily and manages allocation of tasks for the team of Client Fulfillment
Assesses and constantly improves quality standards, productivity and processes and actively support where necessary in high complex daily tasks.
Organizes regular meetings with each team member in order to improve people’s knowledge base and skills; gives advice for training needs with periodical feedback and coaching
Participates on recruitment, selection and orientation phase of the new employees.
Serves as an escalation point for any topics in terms of quantity and quality.
Prepares and maintains delivery schedules and tracking as per the contractual obligations with clients.
Ensures timely deliveries to clients on a periodic basis as per the delivery schedule.
Prepares & maintains charts, quickview files and other standard reports for client delivery fulfillment.
Prepares & maintains charts and excel dashboards for any customized reporting requirements for clients.
Supports the Client Solutions teams in preparing customized presentations as per their business questions.
Supports in any Adhoc data extraction and analysis for the Client Service teams.
Innovates with new digital solutions like Online Dashboards for any customized requests from clients.
Understands and supports in implementation of any new digital tools introduced by Global GfK ensuring incorporation into local processes
Ensure Global guidelines and standards are followed in Reporting and Data Out activities.
Ensures optimal support to the team in terms of training and knowledge transfer for new activities.
Manages the migration and co-ordination of Offshoring activities with Global Service Centers.
Provides standardized and efficient solutions to the team to optimize the process and techniques used in reporting to clients.
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We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

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